This policy applies to our monthly retainers and care plans, such as the Development Retainer – 40 Hours, the AI Operations Retainer, Care Plan – Essential and Care Plan – Business. Fixed-price projects are covered by our Refund and Return Policy instead.
1. Billing
Retainers and care plans are billed monthly in advance, starting on the date you subscribe. Each billing period covers one calendar month.
2. How to cancel
Email [email protected] from the address on your account, with the plan name, at least 30 days before your next billing date. We confirm cancellation in writing.
3. When cancellation takes effect
Your plan stays active until the end of the billing period you have already paid for. We do not charge you again after that.
4. Refunds
Fees for a billing period that has already started are not refundable, except where we have not delivered the service for that period, or where a charge was made in error. In those cases we refund the affected amount.
5. Unused hours
Hours in the Development Retainer that are not used in a billing period expire at the end of that period. They do not carry over to the next month and are not refunded.
6. Changing your plan
An upgrade takes effect immediately, and we charge the difference for the rest of the period. A downgrade takes effect from your next billing date.
7. Cancellation by WOA-Atlas, LLC
We may end a retainer or care plan with 30 days written notice. If we do, we refund any fees paid for periods after the end date.
8. Failed payments
If a payment fails, we will contact you. If the payment is still outstanding after 14 days, we may pause the service until the account is paid.
9. Contact
Email [email protected] or call +1 (351) 212-5835.